IWT srl markets itself as the leading Company in designing and manufacturing industrial washing equipment, automation systems inclusive of vacuum transport systems and solutions for the decontamination and sanitisation, those specifically engineered for the pre-clinical research field and pharmaceutical production industry.
The Company works in a niche market which over the last few years has witnessed a constant increase in the number of competitors. This has meant that IWT has kept a close eye on its product prices, whilst ensuring that customer expectations, regarding the high quality and reliability of the products, are fully met along with an after-sales service that is both timely and effective.
IWT srl aims at winning and maintaining the customer’s trust and at developing only the most efficient suppliers so as to guarantee the sustainability, quality, efficiency and effectiveness of both product and service.
Our primary goal is to satisfy and even to exceed the quality standards required by our customers abiding by the regulations, legal requirements and specifications that have been agreed. The efforts of the company and its personnel need, therefore, are directed towards an effective and responsible management of all issues related to quality by means of a Quality System certified according to the UNI EN ISO 9001:2015 norm by defining the principal company processes and analysing the related risks.
In taking on board the requirements as to the new version of the norm, the Company has taken the opportunity to include a structured approach to risk management.
Context analyses, market strategies and stakeholder needs – the fundamental elements of “risk based thinking”, have thus become an integral part of the Company methods in process management.
IWT srl has always adopted, and it will continue to adopt, a continuous improvement philosophy. Accordingly, the Commercial, Technical and Operative management policies need to be based on the principle of development of the Quality System in order that the goals of production excellence and customer service excellence might be achieved.
Our people, each according to his role, must be inspired by ethical and professional principles ingrained in the Company organisation, respecting such principles and encouraging their diffusion both internally and externally, meaning customers, suppliers, third parties public or private bodies with whom there are ongoing dealings.
Along with quality, we promote a programme involving safety, work hygiene and environmental safeguards. Such essential activities are considered a part of the internal context of the company and are indissolubly integrated within working activities at every level.
Employees must be responsible for their own behaviour and for compliance with personal protection requirements and accident prevention, including external people or those visiting.
Through the Quality Management System and Safety undertaking, IWT srl intends to define guide lines whose aims and results point towards:
The Company therefore undertakes on an annual basis and through the Quality Management Committee to identify, assess and keep under control, or remove, identified causes of product non-conformity, inefficiencies, disputes or accidents and should such be unavoidable, to minimise the effects, taking opportune corrective and preventive action plans.
To this end, pursuing a continuous improvement and prevention policy as regards quality, hygiene, safety, IWT srl undertakes to reassess periodically its Quality System and, in particular, this present document.